How to track customer debts in your shop and get paid on time

Keep one record per customer

For every credit sale write the customer, the date, what they took, the amount, what they paid now and when the rest is due. Every payment they make should reduce that balance.

Set rules before you give credit

Decide in advance:

• Who can buy on credit (regular customers only).
• The most each customer can owe at one time.
• How many days they have to pay (for example 7 or 30 days).

Remind politely, and on time

Send a short, friendly message a few days before the due date and on the day, with the amount owed. Most late payments are forgotten, not refused.

Never remind someone who has already paid. Keep your records up to date so reminders stop when the debt is cleared.

Doing it in Zorvya

1. Record the sale and choose the customer; enter what they paid now (or nothing).
2. Set their payment terms and credit limit on their profile.
3. Zorvya prepares reminders before and on the due date, ready to send by WhatsApp, SMS or email, and drops them once the debt is paid or cleared.
4. Record each payment; their balance and statement update at once.

Related guides

• How to calculate your shop’s daily profit (the simple way)
• How to manage stock in a provision store or mini-mart

Updated 2026-11-02.